Shipping & Returns
We offer both US and international shipping options.
For domestic orders, we ship via USPS, ensuring reliable and efficient delivery to your doorstep.
As each and every one of our products are meticulously crafted to order, we kindly ask for your patience. Please allow 7-10 business days for your order to be processed and shipped.
Rest assured that once your order is on its way, you will receive an email confirmation containing a tracking number. This way, you can easily keep an eye on your precious package as it makes its journey to you.
While we take utmost care in packaging your items securely, we would like to advise you that once the package is delivered, we cannot be held responsible for any unfortunate instances of loss or theft.
For our international customers, we understand that shipping times may vary due to factors beyond our control. We apologize for any inconvenience caused and appreciate your understanding in this matter.
We strive to provide you with the highest quality handmade jewelry. In the unlikely event that you receive damaged goods, we offer a comprehensive returns policy to ensure your satisfaction.
Please reach out to us at Leilani@kelmstudio.com, including photos and details of the damaged items. Our dedicated team will promptly assist you in processing your return.
Once the return is confirmed, we will email you a shipping label to send the damaged goods back to us. As soon as we receive the return, we will expedite the shipment of a new item to you.
Please note that we do not offer refunds. However, if you find yourself unsatisfied with a full-priced item, we are happy to provide you with store credit to choose an alternative piece that better suits your preferences.