Shipping & Returns



We offer both US and international shipping options.

For domestic orders, we ship via USPS, ensuring reliable and efficient delivery to your doorstep.

As each and every one of our products are meticulously crafted to order, we kindly ask for your patience. Please allow 7-10 business days for your order to be processed and shipped.

Rest assured that once your order is on its way, you will receive an email confirmation containing a tracking number. This way, you can easily keep an eye on your precious package as it makes its journey to you.

While we take utmost care in packaging your items securely, we would like to advise you that once the package is delivered, we cannot be held responsible for any unfortunate instances of loss or theft.

For our international customers, we understand that shipping times may vary due to factors beyond our control. We apologize for any inconvenience caused and appreciate your understanding in this matter.


We strive to provide you with the highest quality handmade jewelry. In the unlikely event that you receive damaged goods, we offer a comprehensive returns policy to ensure your satisfaction.

Please reach out to us at, including photos and details of the damaged items. Our dedicated team will promptly assist you in processing your return.

Once the return is confirmed, we will email you a shipping label to send the damaged goods back to us. As soon as we receive the return, we will expedite the shipment of a new item to you.

Please note that we do not offer refunds. However, if you find yourself unsatisfied with a full-priced item, we are happy to provide you with store credit to choose an alternative piece that better suits your preferences.

2-year warranty

At KELM, we take pride in handcrafting jewelry with a delicate touch, ensuring each piece is made to endure the test of time. With the intricate craftsmanship that goes into every creation, our jewelry maintains its beauty for years to come when cared for properly. Additionally, all purchases made on are backed by our 2-year warranty, offering reassurance should any repairs become necessary.

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Caring for pearls

In our designs, we exclusively incorporate natural pearls, ensuring a delightful array of unique variations in each piece. To preserve their luster, it's important to let fragrances and cosmetics fully dry before donning your pearl jewelry, as exposure to soap, chemicals, or lotions may dull their shine. For maintenance, simply use a soft, damp cloth to gently wipe away any residues. Store your pearl pieces separately from other jewelry to prevent surface scratches, and avoid plastic storage, which can cause pearls to yellow over time.

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Caring for turquoise

In our designs, we exclusively utilize natural, untreated turquoise sourced from various mines, ensuring a rich diversity in each piece. Due to its porous nature, it's crucial to avoid exposing turquoise to heat, lotions, or cosmetics, as these can cause surface discoloration. For cleaning, opt for a soft cotton cloth and gentle strokes, refraining from harsh cleaning agents or ultrasonic cleaners. Keep in mind that the natural oils from your skin may gradually impart a slight green tint to unstabilized turquoise over time—an evolving testament to its genuine beauty and enduring wear.

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Caring for gemstones

For hard gemstones like amethyst, aquamarine, blue topaz, quartz, and ruby, use warm soapy water and a brush, then gently dry with a soft cloth. For soft, porous gemstones such as pearls, opals, emeralds, amber, coral, onyx, garnet, and jade, avoid water to prevent discoloration. To maintain their luster, minimize contact with lotions, cleaners, or perfumes. Avoid ultrasonic cleaners and steam cleaning for all gemstones to prevent damage. Steer clear of high heat exposure to safeguard their integrity.

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Caring for 18k gold-filled jewelry

To keep your gold filled jewelry looking its best, gently clean it with a soft cloth after each wear to remove oils and dirt. Avoid exposing it to harsh chemicals, perfumes, or cosmetics, as these can cause tarnishing. Store your gold filled pieces separately from other jewelry to prevent scratching, ideally in a soft pouch or lined jewelry box. With proper care, your gold filled jewelry will maintain its luxurious shine for years to come.

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